Warranty, returns & cancellations

If something is wrong

Contact Solfuture at sales@solfuture.com.au or call 0469 368 564. Include your invoice reference, product model and a description of the problem. We will assess the issue and arrange the appropriate next step.

Your consumer rights

Australian Consumer Law guarantees apply in addition to manufacturer warranties. A major product problem can entitle you to choose a refund or replacement. Remedies for installation services depend on the nature of the problem. These rights are not excluded by a promotion, warranty expiry or this page.

Read the ACCC guidance on repairs, replacements, refunds and cancellation.

Manufacturer warranty

Each product page links to its manufacturer warranty and technical documents. Coverage, performance conditions, registration and operating requirements depend on the exact equipment and warranty version supplied with your installation.

Returns for installed equipment

Please contact us before arranging a return, collection or removal. Installed batteries require an appropriate assessment and qualified handling. We will explain the process and any applicable consumer remedy.

Change of mind or cancellation

Ask for the applicable cancellation and change-of-mind terms before accepting your quote. Your signed installation agreement sets out the booking, payment and cancellation arrangements. Statutory consumer rights continue to apply.